Refund & Returns Policy
Last Updated: June 2026
At Revolto, we want you to be satisfied with your purchase. This policy outlines our rules regarding returns and refunds.
1. Returns
You may return products within 7 days of receiving your order if the following conditions are met:
- The product is unused and in its original condition
- The product is in its original packaging
- You have proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:
- Products that have been used or opened
- Custom or personalized orders
- Products damaged due to misuse or negligence
3. How to Return an Item
To initiate a return, please email us at hello@revolto.co.za with your order number and reason for return. We will provide return instructions.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued to the original payment method.
5. Shipping Costs
- Original shipping costs are non-refundable.
- If the return is due to our error (wrong item, damaged item, etc.), we will cover the return shipping cost.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
7. Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: hello@revolto.co.za