Refund policy

Last Updated: June 2026

At Revolto, we want you to be satisfied with your purchase. This policy outlines our rules regarding returns and refunds.

1. Returns

You may return products within 7 days of receiving your order if the following conditions are met:

• The product is unused and in its original condition
• The product is in its original packaging
• You have proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Products that have been used or opened
• Custom or personalized orders
• Products damaged due to misuse or negligence

3. How to Return an Item

To initiate a return, please email us at hello@revolto.co.za with your order number and reason for return. We will provide return instructions.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued to the original payment method.

5. Shipping Costs

• Original shipping costs are non-refundable.
• If the return is due to our error (wrong item, damaged item, etc.), we will cover the return shipping cost.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: hello@revolto.co.za